Details, Fiction and empire floors couponsI ought to have browse these adverse reviews before acquiring Empire set up carpet in my residence. As all another writers have pointed out – phone calls to Customer Service are Ineffective.
I used to be instructed today through the installer that came (who did the initial job) that he would post his report Which I might be contacted about installation but I could not get any sort of timeline or indication of how much time that will consider and he refused to offer me any way which i could Speak to him to confirm.
I still uncover it very disturbing how this install crew of yours might have carried out these types of an excellent position on the two upstairs rooms and fully screwed up the rest of the dwelling.
Now here is in which it definitely receives undesirable, Friday waited close to all day no service, Shock, the installers once more went the incorrect house again, identified as service Dept all over again, very long wait around, I had to persuade them which i was home and are available to discover they went to my mom’s house once again (across city) She is not at your home. Alright wait it gets even even worse. I talked them no service Dept. and established the installation date for the next Monday, The installers get in touch with me and inform me that They are going to be at your home in between 1pm-3pm, well you could’t consider it but I can 3pm not one person experienced showed up. Sure I am aware you will be laughing now but all over again they went to the incorrect deal with. termed Service Dept yeah suitable, they informed me which i was scheduled for installation for Nov nineteenth, (The day my mother was to acquire her carpet mounted) are you kidding me not yet again.
Long story short, after confirming the carpet we experienced chosen and surveying the rooms, they up coming made available strategies on how to ideal carpet the stairs. I questioned which one was easiest (we are just receiving the dwelling ready to sell) and he mentioned it didn't issue and recommended the Hollywood healthy.
Thanks for bringing your fears to our notice. We’ve received your e mail, and we’ll be in contact with you shortly to discuss your carpet problems.
We regret to listen to you ended up unsatisfied using your practical experience. We under no circumstances want our customers to truly feel in this way, and we’ll be adhering to up with you shortly to learn more.
we realize the inconvenience this has prompted. Remember to contact us at firstname.lastname@example.org with the two your considerations and account data, so we can easily stick to up with you, thank you. Practical?YesNo
April 27, 2018 at eleven:16 am I've had the WORST knowledge with Empire and I will never recommend nor utilize them for my personalized or rental’s as I have in past times… The initial concern was we had been all set to move into our home on Tuesday April 16th since Empire would then be performed Along with the carpet set up and also the tile from the kitchen area… Well the working day of carpet set up they cancelled. this now has established us back each week due to the fact we ended up advised the carpet needed to go in before the tile… So now we had to pay A further 7 days hire along with storage. Next situation,, So now they say they should tile 1st for the reason that carpet installers have been booked, we stated wonderful. Tile was to be performed on twenty first and carpet within the 23RD.. Every time they came to set up the tile, they realized our income male stated it had been laminate that desired taken up, when in reality it absolutely was ceramic.
Income rep also didn’t fully disclose specifics of my purchase and what measures needs to be taken. This is totally preposterous, and they are probably not wanting to resolve The problem.
June 4, 2018 at 3:17 pm We experienced a salesman occur out to our residence in estimate us a value for our kitchen and laundry area when it arrived all read more the way down to performing the job they arrived out and just finished the kitchen area region they had no knowledge of the laundry space when we contacted them he reported that he under no circumstances quoted a price tag for your laundry place and that is he lifeless I contacted Empire The salesman appear out to your home complaining that this was going to occur away from his pocket for the mistake what did I would like anything free of charge he quoted to me also that he was only creating $40 commission off that job that $four hundred was likely to must occur from his pocket he also mentioned to me was I willing to pay back part of it I claimed no I will pay $one hundred fifty more It's not necessarily my fault which you messed it up I do think that I shouldn't should occur from pocket on nearly anything but he agreed to this and remaining our house didn't hear very little back again from him so I identified as Customer Care once again he phone calls me today telling me essentially I had been a liar that he did not conform to that witches he agreed to this in front of me and my spouse as well as folks installing the ground not nevertheless have I read back from any person presently as today on this matter it’s all guarantees that they may Make contact with you or they can email you they'll try this for a lengthy time period to ignore the issue ideally my wording is proper on the spelling sorry if It's not I feel people have to consider the specific situation additional right before obtaining floors I will not give them a good rating right up until they hold While using the guarantee of what they stated they were gonna do until finally that time I will likely not give a very good creating or anything I am not absolutely sure how I got to this unique website but I’m glad I did by the way the one rationale I agreed to your $150 additional Because he manufactured me and my spouse come to feel responsible that he was likely to must occur outside of pocket for hundred bucks which happens to be I believe that is really low down
I actually woukd like a simply call from a senior executive which will make decisions thoroughly. I’m just inquiring to become dealt with with and fullfill your contract. If I broke my settlement no-one would stand for it. This is really a Awful way to deal with your customers.
We know delays may be annoying, and we apologize to the inconvenience. We’re conscious that We've got talk about your fears, and possess rescheduled your installation for seven/3. We’ll follow up along with you until finally a solution is reached.
Not happy, I named CS again and an installation coordinator Trevor was sent out. He inspected The work. He did not completely concur with my concerns I'd with regard to the floors staying not leveled and too much bounce and give and instructed me it's got to interrupt in, nevertheless he agreed the finishing was a difficulty of molding and caulking and he approved a partial kitchen flooring to become Slice and reinstalled. You despatched the first installer again out to caulk gaps, glue floorboards together and redo a partial kitchen. The task he did was horrible. Caulk was distinctive colors, nail marks in the floor transitions, flooring curt also limited. I identified as CS. On top of that, I called worried the subfloor through the entrance entrance wasn't secure and banging back into put after stepping on the floor. You despatched A different installer to review The task.